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| The banking/financial services industry has historically been an early adopter of business process outsourcing services, primarily to enable these companies to focus on their core competencies and improve the productivity and results of customer-facing operations. More recently, financial services companies are considering offshore BPO as a strategy to significantly reduce operating costs and gain access to a wider pool of skilled labor. |
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| For banks and other financial services companies looking to take advantage of the BPO model for contact center or back-office processes, Altius Solutions will build a customized solution to fit your requirements. Our capabilities include domestic, near-shore, offshore or “blended” service delivery via our facilities in the U.S., Canada, India and the Philippines. |
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| Retail banks, credit card issuers, consumer lenders, asset management firms, brokers and other financial services companies can utilize Altius Solutions’s 19-years of outsourcing experience, secure global infrastructure, and quality processes to offload the following: |
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| Contact Center |
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Account inquiry management (phone, email, web) |
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Balance transfers and consolidations |
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Collections |
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Cross-selling and up-selling |
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Customer acquisition |
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Customer service |
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Help desk |
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Inbound/outbound telemarketing |
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Lead generation and qualification |
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Loyalty/win-back programs |
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New account activation |
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| Transaction Processing |
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Account maintenance |
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Account opening/processing |
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Accounts receivable management |
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Card application processing |
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Check/item processing |
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Clearing and settlement |
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Exceptions handling |
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Loan application processing |
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Payment processing |
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